The SmartLeash Blog

Are retractable leashes reliable?

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Retractable leashes have recently received a little bit of a bum rap when it comes to reliability. It seems like they are pretty simple devices so why do they break, and what can be done? They break in a variety of ways, there are more than 1/2 dozen moving parts inside. Usually it's one of two things: the recoil spring, the part that causes the leash to rewind, breaks from metal fatique or the manual brake, the thumb brake, gets dirty inside and seizes up.

We know that retractable leashes, of any brand, are used with all sorts of dogs and under all sorts of conditions. Our warranty though, is unconditional: If you are in the USA and your SmartLeash fails for any reason in any way for the first year we will replace it. We pay the postage (Priority Mail). If you are in the USA and it fails after the first year please contact us anyway, we will most likely replace it for free. We've rarely declined a warranty claim after the first year so long as the leash wasn't abused (for example, we had one that had been clearly run over by some large object. Like a tank.) We also had someone return a German-made leash to us, we sent them a new SmartLeash,  because friends don't let friends use retractable leashes without automatic brakes :) 

Why use the wrist strap?

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SmartLeash comes with a detachable wrist strap. To attach it to the leash, put it through the handle and then pass the large loop through the small loop. The small loop snugs up to the handle, the large loop goes around your wrist. The black slide allows you to snug it up around your wrist. 

Besides the obvious reason for using a wrist strap - so you don't accidentally drop the leash and lose control of your dog - there's another very good reason: When you drop the leash, it scares the dog. Really. This will happen with any retractable leash - it makes a loud noise and if the leash isn't locked, it will start to rewind, effectively chasing your dog, which scares them more. This can cause your pet to start running, leash and all, with the leash following them. Really, it's not  a happy scene! Please use the wrist strap! 


Global Pet Expo

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Visit us at Global Pet Expo, Booth 3609, Orlando, FL March 4th-6th. Also see our display in the New Product Showcase in Orlando. See you there! 

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SmartLeash Wins Innovation Award

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Pet Business has announced their most innovative products for 2012 and SmartLeash won in the Dog Leash category! We are thrilled that Pet Business has given us this recognition and we are grateful to our many customers who have supported us! pb-ira logo wo winner 2012

Backer Show

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See us at booth 4319 at the Backer Christmas Show, October 12th-14th, Rosemont, Illinois. We'll be showing the new bungee attachment and will have super show specials! 


Super Zoo

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Visit SmartLeash at Super Zoo, Las Vegas September 11th-13th! Super Show Specials, new products and an excting new video! Ask about a free store demo leash! 




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See SmartLeash at the USA Pavillion at Interzoo, Nurnberg Germany May 2014

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SmartLeash to Visit the H.H. Backer's 45th Annual Pet Show

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See the Innovative NEW SmartLeash product line at our Booth #4529:

Backer's 45th Annual Pet Industry
Christmas Trade Show &
Educational Conference
Donald E. Stephens Convention Center
Rosemont (Chicago), Ill.
October 14-16, 2011

Show Hours

Friday, October 14: 10 a.m. - 6 p.m.
Saturday, October 15: 10 a.m. - 6 p.m.
Sunday, October 16: 10 a.m. - 4 p.m.